Monday, March 28, 2005

Libraries try 'gentle nudge' to spur returns

Lake County this month became the third Central Florida county to seek help from a company that specializes in collecting library fines and overdue items.

Lake turned to a collection agency that uses friendly phone calls and letters to give patrons with overdue materials an encouraging prod rather than a sharp elbow to the ribs that comes with a tougher approach. The soft approach has paid off in Brevard, which has collected more than $400,000 in fines and overdue materials since contracting with Unique Management Services in 1997.

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