"We have found that no matter where students are enrolled, no matter what information resources they may have at their disposal, and no matter how much time they have…Research seems to be far more difficult to conduct in the digital age than it did in previous times."
"Many participants considered formal library instruction (one-time, individual class visits) of little value to them, too. Throughout our sessions, participants reported that “library talks” (i.e., bibliographic instruction) made sense at the time, but that it was hard to recall and apply months later, when students were working on a research assignment."
"Other participants reported that they infrequently consulted librarians with the search terms they entered into scholarly research databases. Students told us “we are just as capable to enter basic search terms as librarians can,” “that I’ve been able to get by, so far, without librarians,” and “I don’t need a tour of the library, I just need to find one thing...now.” One student said, “my first step used to be the library, but it was too much information, now I just go to the Web.”
"We found, generally, that when students did not receive (or request) the service they value delivered at the moment they need it from librarians, they quickly change course. Participants found a solution on their own, which is usually found online and derived from self-taught techniques that help them find the context they need."