Instant messaging is emerging as a favorite communication tool among teenagers and young adults, with a good number of them sending more IMs than e-mails, a new survey says.
Nearly 66 percent of 13- to 21-year-olds say they send more IMs than e-mails, compared with 49 percent last year, according to an America Online-commissioned study of instant messaging trends.
Overall, 38 percent of users say they send as many or more IMs than e-mails.
IM is getting popular at work as well, with 58 percent of people using it to communicate with colleagues; 49 percent for getting answers and making business decisions. And some are also using it to deal with clients or "to avoid a difficult in-person conversation." A majority of users at work, 77 percent, feel instant messaging has had a positive effect on their work lives. About 13 percent say they have their IM screen name printed on their business card.