From Gary Houk (Vice President, Cataloging and Metadata Services Division, OCLC) at the Ohio Regional Library System's TechConnections6 on the topic of “Connecting Users to Library Services in an Amazoogle World: Trends in Information Discovery and Delivery.”
Need to factor in the habits of these “digital natives” when you’re planning your services and the delivery of them. If you’re spending a lot of money on your portal, is that the best use of your money? Most likely your users aren’t starting at your portal.
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